Returns/Warranty
Returns (email info@revocoolers.com)
* Products must be UNUSED and in new condition.
* Coolers must be in PLASTIC SLEEVE (very important) and original box.
* Must be within 20 days of purchase date.
Shipping is expensive and not refunded. After an inspection, refund will be issued less the cost of return label, original shipping and processing fee (total of $50-$55 per cooler). Product must be able to be sold as new and if it shows any sign of use, a refund would not be issued.
Returns must be in transit within 5 days of receipt of label.
Food Pan sets and Chill Board sets need authorization and are customer responsibility for return shipping. Refund amount is less original shipping ($10-15).
Light Cubes and Heat Packs are not returnable. Any usage cannot be verified and would not allow product to be resold as new.
5 Year Warranty on our coolers
If a defect occurs as a result of the product's intended use, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications. Punctures, scratches, normal wear and tear, and the natural breakdown of colors over extended time and use are not warranted.