Returns/Warranty
Returns (email to info@revocoolers.com)
* Products must be UNUSED and in new condition.
* Coolers must be in PLASTIC SLEEVE (very important) and original box.
* All returns must be within 20 days of purchase date.
Shipping is expensive. After an inspection, a full refund will be issued, excluding the cost of a return label and the original shipping and CC processing fees. (Total charges average $50-$55 per cooler). Return shipping labels will be provided for coolers.
Light Cubes, Neon Lights and Heat Packs are not returnable. Any usage cannot be verified and would not allow product to be resold as new.
Food Pan sets and Chill Board sets need authorization and are customer responsibility for return shipping. Refund less original shipping and processing only.
Returned product must be able to be sold as new or a refund would not be issued. Returns must be in transit within 5 days of receipt of label or authorization.
5 Year Warranty on our coolers
If a defect occurs as a result of the product's intended use, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications. Punctures, scratches, normal wear and tear, and the natural breakdown of colors over extended time and use are not warranted.