Returns/Warranty
Returns (email info@revocoolers.com)
* Products must be UNUSED and in new condition.
* Coolers must be in PLASTIC SLEEVE (very important) and original box.
* Must be within 20 days of purchase date.
Our coolers are large and expensive to ship. Return labels and original shipping are not refunded, which total $50-55 per cooler. Product must be able to be sold as new and if it shows any sign of use, a refund would not be issued.
Returns must be in transit within 5 days of receipt of label.
Food Pan sets and Chill Board sets need authorization and are customer responsibility for return shipping. Refund amount is less original shipping ($12 on Chill Boards and $16 per set of Food Pans).
Light Cubes and Heat Packs are not returnable. Any usage cannot be verified and would not allow product to be resold as new.
5 Year Warranty on our coolers
If a defect occurs as a result of the product's intended use, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications. Punctures, scratches, normal wear and tear, and the natural breakdown of colors over extended time and use are not warranted.